Frequently Asked Questions
Everything you need to know about shopping with Brand New Engines
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number via email as soon as your package departs our warehouse.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and send the item back for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I ensure I'm ordering the correct size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customers are responsible for any local customs duties.
Are your products ethically sourced?
At Brand New Engines, we prioritize sustainability and ethical manufacturing. We partner exclusively with factories that adhere to fair labor practices and use high-quality, durable materials designed to last.